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Mastering Customer Service As A Small Business Owner
The Fundamentals
Introduction (1:59)
The Customer Service Experience (16:48)
Communication (5:09)
Intro to Leadership Styles (4:25)
Maintaining Professionalism (5:00)
Common Small Business Customer Service Situations and Resolution (8:32)
Preparing Your Business For a Great Customer Experience (8:16)
Wrap Up (1:01)
Communication
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